Terms & Conditions
ABOUT THE COMPANY
BlinkCare is operated by BlinkCare HomeServices Private Limited, a private limited company incorporated under the Companies Act, 2013. The company’s registered office is located at Madhapur , serlingampally mandal , Rangareddy District, Telangana, India. All references to “BlinkCare”, “we”, “us”, or “our” in this document refer to BlinkCare HomeServices Private Limited and its authorised representatives.
For any questions, service issues, support requests, or complaints related to the Platform or the services offered through it, you may contact us at our official customer support channels:
BlinkCare may update or modify these contact details from time to time, and the updated information will be published on the Platform accordingly.
SERVICES OFFERED
BlinkCare provides two types of on-demand services through its app and website: Home Help and Hire Driver. One Home Help booking covers all tasks such as sweeping, vacuum cleaning, dusting, mopping, kitchen prep, utensil cleaning, ironing, folding blankets, laundry, and window cleaning, with no extra charges for individual tasks—billing is only based on the total time taken. A task will be done only if the assigned service partner agrees and knows how to do it. The second category is the Hire Driver service, which includes one-way and round-trip bookings, live tracking, and a travel charge of ₹6 per km for the driver to reach the customer. There are no waiting charges as of now, and payments are allowed in cash after service completion. For safety, partners only start service after OTP verification and they do not enter a customer’s home before that. BlinkCare may track partner location and can suspend any user or partner for harassment, misuse, non-payment, unsafe behaviour, or violation of rules. Home Help partners may carry basic tools like a vacuum, cleaning liquid, gloves, masks, and simple cleaning equipment, while drivers may carry only gloves, masks, and sanitiser. If any damage is caused intentionally by a service partner, it is their personal responsibility; BlinkCare is not responsible for damage, theft, injury, or disputes. Services operate from 6:00 AM to 8:00 PM, and partners usually reach within 15–30 minutes depending on availability in the customer’s area. BlinkCare is currently available only in Hyderabad. Formal police verification is not done yet, but partners are screened for basic ability, previous work samples, and general conduct. BlinkCare aims to ensure safety for both customers and workers and expects respectful behaviour from both sides at all times.
USER ACCOUNTS, BOOKINGS & PAYMENTS
To use BlinkCare, customers must create an account on the BlinkCare app or website and provide accurate personal details such as name, phone number and location. All bookings can be made only through the official app or website. Payments for services can be completed through the Razorpay online payment gateway or in cash directly to the service partner at the end of the service. For all services, the first hour has a fixed charge, and after the first 60 minutes, billing continues at ₹2 per minute. The bill shown to the customer will include a clear price breakdown: service fee, convenience fee, driver travel fee (₹6 per km for Hire Driver service), and applicable taxes. All prices shown are exclusive of GST, and 18% GST will be added to the final invoice.
Customers can cancel future bookings up to 2 hours before the scheduled time without any charge. If the service partner reaches the customer’s location and the customer cancels the service within 2 hours of the appointment, the customer must pay only the travel charges based on ₹6 per km. BlinkCare reserves the right to suspend or block any user account for non-payment, repeated cancellations, fraudulent disputes, misuse of the platform or any behaviour that affects service partners or the BlinkCare system.
SAFETY, CONDUCT & SERVICE PARTNER RULES
BlinkCare maintains a strict safety and conduct policy to protect both customers and service partners. All users of the platform are expected to behave respectfully and responsibly during any service interaction. Harassment, abusive behaviour, intimidation, threats, or any form of misconduct from either side is strictly prohibited. Customers may not demand personal information from service partners, attempt to negotiate private deals outside the BlinkCare platform, or engage in actions that create discomfort or safety risks. Service partners are also required to maintain professional behaviour at all times and avoid unsafe practices such as reckless driving or mishandling tools and equipment.
If a customer is found harassing, threatening, or behaving inappropriately with a service partner, BlinkCare may immediately suspend the customer’s account. In more complex or serious situations, BlinkCare may use a case-by-case review and take stronger action, including permanent suspension. The same rules apply to service partners—misconduct can lead to immediate removal from the platform or, depending on the severity, a case-by-case decision. BlinkCare reserves full authority to take any action required to protect the safety of its community.
For security, service partners are not allowed to enter a customer’s home or begin work until the customer verifies the assigned OTP. The live location of service partners is tracked strictly for safety and operational accuracy, and is not used for any unrelated purposes. In case of a safety risk, emergency, or dangerous incident, BlinkCare may block user accounts, stop ongoing services, or contact authorities if needed to ensure protection of both customers and service partners.
Pricing, Fees & Billing Rules
All bookings made through the BlinkCare app or website are billed according to the type of service chosen. For Home Help, one booking covers sweeping, vacuum cleaning, dusting, mopping, kitchen prep, utensil cleaning, ironing, folding blankets, laundry, and window cleaning. No separate charges are applied unless additional services beyond the standard scope are requested and agreed upon by the service provider.
For Driver Services, bookings can be one-way or roundtrip, and the charges are based on the total time taken. The first hour is billed at a fixed rate, after which a per-minute charge of ₹2 applies. A driver travel fee of ₹6 per kilometer is applied separately for trips.
All payments are collected through the app or website via the Razorpay gateway or cash on service, and applicable taxes, including 18% GST, are added. The final bill shown to the customer includes a detailed price breakdown with service fee, taxes, convenience fee, and driver travel fee, ensuring full transparency.
Customers are responsible for making timely payments. In case of non-payment or partial payment, BlinkCare reserves the right to suspend further bookings, block the user account, or take other necessary actions to recover dues.
CANCELLATION, RESCHEDULING & NO-SHOW POLICY
Customers may cancel a booking made through the BlinkCare app or website subject to the cancellation rules applicable at the time of booking. For future bookings, customers are required to cancel at least 2 (two) hours before the scheduled service start time. If a booking is cancelled within this window, BlinkCare reserves the right to apply applicable charges as described below.
If a service partner has already been assigned and has started travelling to the customer’s location, and the customer cancels the booking within 2 hours of the scheduled time or after the service partner has arrived, the customer shall be required to pay only the travel charges incurred by the service partner, calculated as per BlinkCare’s pricing policy. No service time charges will apply in such cases.
In the event a customer is unavailable, unresponsive, or refuses service after the service partner reaches the location, such booking may be treated as a no-show, and applicable travel or minimum charges may be applied. Repeated cancellations, no-shows, or misuse of the booking system may result in temporary or permanent suspension of the customer’s account.
If a service partner cancels or fails to arrive for a confirmed booking, BlinkCare will make reasonable efforts to assign an alternative service partner or reschedule the service at no additional cost to the customer. BlinkCare shall not be liable for delays or cancellations caused by factors beyond its control, including availability constraints, traffic conditions, or unforeseen circumstances.
PRICING, PAYMENTS & NON-PAYMENT
All services on BlinkCare are charged on a time-based model. For both Home Help and Driver Services, the first one (1) hour is charged at a fixed rate as shown in the app or website at the time of booking. After completion of the first hour, the service is charged at ₹2.5 per minute. There is no minimum bill amount, and customers are required to pay only for the actual time taken to complete the service.
BlinkCare provides a transparent price breakdown to the customer before and after service completion. The final bill may include service fee, convenience fee, applicable taxes, and driver travel charges (₹6 per kilometre) wherever applicable. 18% GST is applied on the total bill, including convenience fees and other applicable charges.
Payments can be made through online methods via Razorpay on the BlinkCare app or website, or through cash payment directly to the service provider after service completion. The accepted payment method will be clearly shown during booking.
In case of non-payment, refusal to pay, partial payment, or payment disputes raised after service completion without valid reason, BlinkCare reserves the right to suspend or block the user account, restrict future bookings, and deny services until the outstanding amount is cleared. BlinkCare may also take necessary action to recover dues.
If a customer has concerns regarding billing or charges, they may raise a dispute through the BlinkCare app or by contacting customer support within a reasonable time. BlinkCare will review the matter, and the final decision regarding billing disputes rests solely with BlinkCare, based on service logs, time records, and provider inputs.
LIMITATION OF LIABILITY, DISCLAIMERS & RESPONSIBILITY
BlinkCare acts solely as a technology platform that connects customers with independent service partners. BlinkCare does not itself provide home help or driver services and does not employ service partners. All service partners operate independently and are responsible for the services they provide.
BlinkCare is not responsible for any loss, theft, damage, or mishandling of property during the service. If any damage is caused intentionally by a service partner, the responsibility shall lie solely with that service partner, and BlinkCare shall not be held liable. BlinkCare does not provide compensation for accidental damage, loss, or theft under any circumstances.
BlinkCare is not liable for any injury, accident, or physical harm suffered by customers or service partners during or after the service. Service partners are responsible for their own safety while performing services, and customers are responsible for ensuring that their premises are reasonably safe for service execution.
BlinkCare maintains a basic quality standard while onboarding service partners; however, BlinkCare does not guarantee specific service outcomes, performance levels, or results. The quality of service depends on the service partner’s skills, experience, availability, and the conditions at the service location.
Service delays may occur due to factors such as traffic, weather conditions, high demand, or availability of service partners. While BlinkCare may assist in resolving availability-related delays on a best-effort basis, BlinkCare shall not be responsible for delays caused by traffic, weather, or demand fluctuations.
To the maximum extent permitted by law, BlinkCare’s total liability, if any, arising out of or related to the services shall be strictly limited to INR 1,000 (Rupees One Thousand only). BlinkCare shall not be liable for indirect, incidental, consequential, or special damages, including loss of property, loss of business, emotional distress, or loss of opportunity.
BlinkCare shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to strikes, natural disasters, internet or power outages, government orders, civil disturbances, or force majeure events.
ACCOUNT SUSPENSION, TERMINATION & GOVERNING LAW
BlinkCare reserves the right to suspend or permanently terminate any customer or service partner account without prior notice if there is misuse of the platform, violation of these Terms & Conditions, unsafe behavior, harassment, abusive language, non-payment, fraudulent activity, attempts to bypass the platform, or any action that may harm BlinkCare, its users, or service partners.
BlinkCare may also restrict access to services if false information is provided, if repeated cancellations occur, or if behavior is deemed inappropriate, threatening, or unsafe. Such decisions shall be final and binding, and BlinkCare is not obligated to provide compensation, refunds, or reinstatement in such cases.
Users acknowledge that BlinkCare may update, modify, suspend, or discontinue any part of the platform or services at any time without prior notice. Continued use of the BlinkCare app or website after changes indicates acceptance of the updated terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or related to the use of BlinkCare services shall be subject to the exclusive jurisdiction of the courts of Telangana, India.
By using the BlinkCare app or website, customers and service partners confirm that they have read, understood, and agreed to be bound by these Terms & Conditions.
